Viyu Unified Communications for team collaboration
The boundaries of the office are changing all the time. Can the technology on your Edge keep up?
New Office Expectations – the expectations in our ever changing office environment include Instant Messaging, Collaboration, Phone/Mobile Integration, Work from Anywhere and Constant-On abilities
Technology That Keeps Pace – traditional infrastructure can struggle to keep pace with this ever changing environment. The demands being put on technology and technology teams complicate already difficult situations that most businesses just do not have the tolerance to manage.
Work From Anywhere – forget “Work from Home”, workers are demanding more and more flexibility to be able to work from anywhere. This “borderless” environment means not only the technology but the support often has to scale to meet this need.
Cost-Effective Maintenance
Much like any other IT investment, UCaaS should reduce costs through improvements in operational efficiency. When researching various UCaaS providers, weigh the upfront costs as well as the charges for maintenance, such as ongoing technological invention, service quality and reliability, compliance and advanced analytics and reporting. The one with the best offers and total cost of ownership is the winner.
User Experience
A seamless, intuitive Unified Communication design is key for getting your employees on board with a UCaaS solution. Look for one that allows users to easily access features and capabilities in one place. This begins with well understanding your customer communication needs and how that relates to the user experience.
Collaboration Tools
You’re implementing UCaaS to streamline communication within the company, so look for a solution that makes collaboration as easy as possible for employees. Features like video and web conferencing, screen sharing and chat boxes facilitate a well-connected workforce. The best UCaaS will have this collaboration-forward strategy built into their UX, offering truly seamless collaboration in a single solution.
Integration
A UCaaS solution needs to provide integration within itself to key features like Microsoft Teams, and other existing products and tools through native integration and well developed API’s. Additionally, existing call trees need to be considered so that your customers have a seamless experience.
Mobile Optimization
Mobile applications allow employees to access the features and information they need no matter where they’re working. Many UCaaS providers offer several mobile applications to make this remote productivity possible. However, the better ones are mobile-native, which means employees don’t have to download several apps. Instead, the mobile solutions are readily available within the platform itself.
Engineering & Adoption Support
Superior UCaaS providers stick around to make sure your employees are utilizing the features and capabilities to their fullest potential. This also encourages a seamless transition, allowing your company to reap the benefits in productivity and performance at a faster rate.
