Advantages of Good Documentation

  • Home
  • Advantages of Good Documentation

Advantages of Good Documentation

February 15, 2019 Viyu Network Solutions Comments Off

People, Process, and Technology

It is well known we need great, inspired people in order to lead in a highly competitive business climate. More than ever before, businesses are now embracing the synergy of the technology ecosystem. IT infrastructure, IT support, business applications, tools, etc. need to be on the leading edge in order to become competitive.

Assuming you have the right people on board and technology acquired, how do you leverage process to become more dominant? You need a total commitment to developing your business process to drive standardization, resulting in repeatable constant delivery. In our business, great documentation facilitates a more streamlined, economical operating model. It also drives an enhanced customer experience, ultimately enabling growth without affecting service.


Shot of two businesswoman working together in an office

When is the right time to document?

   Documents should be created when a new process or procedure is implemented
   When there is a change to an existing process or procedure
    Periodically all company documents should be reviewed to encourage process improvement



Business class picture taken in studio.

Characteristics of good documentation

   Zero errors in spelling, grammar and formatting
   Verify that everything is Correct, Complete, Current
   Tagging (Links)
   Pictures and attachments
   Easily repeatable and understandable
   Document as you go, not months later


Benefits of good documentation

   Knowledge and Learning Preservation – ensures the effective transfer of knowledge and facilitates communication of information
   Increases Quality and Consistency of Operations
    Standardized reference that ensures                                                                                    Absolute Accountability


Contact us today at Viyu to learn more about collaboration and what we can do for your company’s IT support and management.